Bridge Changelog

Bridge 1.4

Jul 14, 2021

Changed

Changed the terminology of manual statuses, from “Busy” and “Away” to “No queue calls” and “No calls”.
UI and logo changed to reflect the new brand.
Bridge Premium button moved to be in the menu instead of the navigation bar.
User menu and Main menu items are reorganized in a way for them to be more intuitive.
Fixed the bug where Switching phones functionality sometimes forgot the recent phones.
Fixed the bug in the calling card where “Direct call” was displayed when agent answered a call from a queue they are not in.
Fixed the bug where no error was shown when Bridge can’t call out external number.

Feb 11, 2021

Changed

Attended transfer flow completely redesigned.
Attended transfer now also works without call control (premium feature) enabled.
Fixed the bug where transfers to external numbers didn’t work.
Fixed the bug where user’s status wasn’t correctly shown.

Nov 12, 2020

Added

Added listen-in functionality which enables supervisors to listen-in on the calls of their agents.
Added manual status functionality enabling agents to set themselves as Available, Busy or Away, allowing all calls, only direct calls or none, respectively.
Added wrap-up time functionality which blocks all new queue calls automatically triggered after a queue call is finished.

Changed

Fixed bug where opinion modal would continuously show up if user clicks next to it.
Fixed bug where tutorial overlay would block transfer button on redo.
Fixed bug where user manual wouldn’t open on desktop apps.
Cherry-picking is separated from call control.
Improved queue agent statistics.
Fixed issue with inconsistent log in terminology.

Sep 14, 2020

Added

Phone switching functionality.
Manage queue agents feature.
Added dtmf functionality.
Guest onboarding on the sign in page.
Queue details shows agents that are in the queue but logged out of their phones.
Added user manual link to navbar.
Added error description when inputing invalid credentials.
Esc button now closed opened modals.
Show recent phones on top when logging into phones.
Pressing arrow keys in contact list switches between contacts.
Installing the app asks for contact permissions.

Changed

UI text changes to increase accessibility.
Shows caret when dial pad is in focus.
Fixed contacts overview scroll when there is too much space on the right.
Fixed the bug where some external contact numbers aren’t matched with names in the application.
Fixed the bug where dial pad cursor was jumping to the end.
Fixed transfer modal scroll bar problem.
Fixed the bug where some notifications were hidden behind an opened modal.
All modal backgrounds have been changed to dark color.
Fixed login error handling.
Fixed issue with showing multiple cards for outgoing queue calls.
Fixed problems with matching numbers from user’s address book.

Removed