Bridge Changelog

Added

• Added “Call History” to display info about incoming, outgoing and missed calls
• Fixed GL-820 bug: Priority in queue changes is not remembered in Bridge
• EOL app version: Bridge 1.8 is only available as web version.

Changed

• Cursor now behaves correctly in the onboarding tutorial, preventing cases where users could get stuck.
• Resolved blank page issue after finishing the tutorial while logged out—now redirects to the login page.
• Search field for contacts now expands properly when clicked.
• Ringtone and notifications now trigger even if the Settings page is open during an incoming call.
• Contact numbers are now correctly matched regardless of format differences (e.g., with or without country code).
• User status now updates correctly to “logged out” instead of retaining the previous “no calls” status.
• Number-based searches in Personal Forwards now return results correctly.
• Search criteria in Personal Forwards are now reset when closing the modal.
• Fixed WebRTC audio issue on the macOS App Store version—audio input/output now functions properly.

Added

• Added “Calling with Bridge” (WebRTC) beta version. Feature can be enabled by administrators.

Known issues

• Call Control buttons on headsets (answer / hold / end) usually do not work.
• Using Firefox as browser can lead to “no sound” issue in some cases (Chrome preferred browser)
• Double instances of Bridge can cause unexpected behavior.
• Cannot answer call when navigating back from the Settings page.
• User status can be displayed inaccurately for a short time when switching to Bridge phone.

Added

• Added Microsoft 365 contact importing to Bridge
  • The Bridge web version can now sync contacts from Microsoft 365.
  • The Bridge desktop app has it’s existing contact sync functionality replaced with Microsoft 365.

Changed

• Fixed a bug that prevented Bridge from being set as TEL:link app in Windows
• Onboarding flow has been steamlined
• Added a settings menu that includes:
  • a page to change the layout of the homepage and the information density
  • a page to configure personal forwards

Changed

• Changed the terminology of manual statuses, from “Busy” and “Away” to “No queue calls” and “No calls”.
• UI and logo changed to reflect the new brand.
• Bridge Premium button moved to be in the menu instead of the navigation bar.
• User menu and Main menu items are reorganized in a way for them to be more intuitive.
• Fixed the bug where Switching phones functionality sometimes forgot the recent phones.
• Fixed the bug in the calling card where “Direct call” was displayed when agent answered a call from a queue they are not in.
• Fixed the bug where no error was shown when Bridge can’t call out external number.

Changed

• Attended transfer flow completely redesigned.
• Attended transfer now also works without call control (premium feature) enabled.
• Fixed the bug where transfers to external numbers didn’t work.
• Fixed the bug where user’s status wasn’t correctly shown.

Added

• Added listen-in functionality which enables supervisors to listen-in on the calls of their agents.
• Added manual status functionality enabling agents to set themselves as Available, Busy or Away, allowing all calls, only direct calls or none, respectively.
• Added wrap-up time functionality which blocks all new queue calls automatically triggered after a queue call is finished.

Changed

• Fixed bug where opinion modal would continuously show up if user clicks next to it.
• Fixed bug where tutorial overlay would block transfer button on redo.
• Fixed bug where user manual wouldn’t open on desktop apps.
• Cherry-picking is separated from call control.
• Improved queue agent statistics.
• Fixed issue with inconsistent log in terminology.

Added

• Phone switching functionality.
• Manage queue agents feature.
• Added dtmf functionality.
• Guest onboarding on the sign in page.
• Queue details shows agents that are in the queue but logged out of their phones.
• Added user manual link to navbar.
• Added error description when inputing invalid credentials.
• Esc button now closed opened modals.
• Show recent phones on top when logging into phones.
• Pressing arrow keys in contact list switches between contacts.
• Installing the app asks for contact permissions.

Changed

• UI text changes to increase accessibility.
• Shows caret when dial pad is in focus.
• Fixed contacts overview scroll when there is too much space on the right.
• Fixed the bug where some external contact numbers aren’t matched with names in the application.
• Fixed the bug where dial pad cursor was jumping to the end.
• Fixed transfer modal scroll bar problem.
• Fixed the bug where some notifications were hidden behind an opened modal.
• All modal backgrounds have been changed to dark color.
• Fixed login error handling.
• Fixed issue with showing multiple cards for outgoing queue calls.
• Fixed problems with matching numbers from user’s address book.

Removed

• Removed the option to send anonymous feedback.