Studio Changelog

Changed

• Fixed: sliders in the time-based routing editor could not be selected with the TAB key.

• Fixed: time condition sliders could create a time slot smaller than the 15-minute minimum at the start and end of the day.

• Fixed: resources shown in the expanded (child) delete confirmation dialog were not linked to their detail pages.

• Fixed: inconsistent button styling when creating number-based and time-based routing elements.

• Fixed: grey box shown around the Next button in the dial plan editor (for example when creating an IVR menu or call flow switch).

Changed

• Added inuse count for queues, voicemails and prompts overview.

• Active prompt not highlighted at top of drop-down menu in Studio (for example Voicemail pages).

• Incorrect table pagination number.

• Dutch version: Typo ‘erwijder’ seen in pop up message for Delete Prompt activity.

Changed

GL-STD-40 Improvements to the prompts overview and dial plan editor page.

• Renewed UI for creating new prompt with better guidance.
• New prompts overview page where prompts can be mass deleted but at the same time are checked for “in use”.
• New prompt detail view with “in use” tab showing where prompts are being used.

GL-4891 Fixed: Generated phone password sometimes invisible (when certain special characters are used)

Call Recording delivery no longer requires a configured email address because we added REST API calls as an alternative delivery method.

Changed

• GL-STD-170 Improvements to the voicemail overview and dial plan editor page.
  • The ‘Finish’ step in the voicemail creation process has been removed.
  • The popup shown when deleting multiple voicemails from the overview page has been improved.
    • Voicemails selected for deletion can now be deselected in the popup.
    • Elements making use of a voicemail selected for deletion are now grouped together.
  • Below each table now appears a counter showing the total amount of entries inside of an organisation and the total amount of entries currently shown.
  • The ‘Type’ column has been removed from the Usage table.
  • The list of voicemails in the left side menu now takes up more space and can be sorted alphabetically.

Changed

• GL-STD-267 Improvements to the queue overview page.
  • All settings are now included in the queue creation process.
  • The ‘Finish’ step in the queue creation process has been removed.
  • The popup shown when deleting multiple queues from the overview page has been improved.
    • Queues selected for deletion can now be deselected in the popup.
    • Dialplans making use of a queue selected for deletion are now grouped together.
    • Dialplans making use of a queue selected for deletion now display their internal or external number.
  • Below each table now appears a counter showing the total amount of entries inside of an organisation and the total amount of entries currently shown.
  • The setting ‘Periodic annnouncement’ has been simplified. It now get’s enabled by selecting a prompt directly.
  • The setting ‘Music on hold’ has been simplified. It now get’s enabled by selecting a prompt directly.
  • The ‘Type’ column has been removed from the Usage table.
  • Child settings are now always visible even if their parent setting is not active. Parent and child settings are connected visually through a line.
  • The click target for the checkboxes has been increased.
  • The checkbox column in a table can now be sorted.
  • The ‘Announce amount of callers waiting’ and ‘Announce estimated hold time’ settings have been made more clear.
  • The search field becomes active and in focus as soon as the page is opened.
  • Pagination appears above the table in addition to below the table if the table extends beyond the viewport.
• GL-STD-275 Improvements to the queue dialplan editor page.
  • All settings are now included in the queue creation process.
  • The ‘Finish’ step in the queue creation process has been removed.
  • The ‘Save’ and ‘Collapse’ buttons in the left side menu have been swapped.
  • The search bar in the left side menu has been moved up.
  • The list of queues in the left side menu now takes up more space and can be sorted alphabetically.
  • The selection of shown settings in the right side menu has been changed to more relevant ones.
  • The ‘Manage agents’ and ‘Advanced settings’ buttons have been removed. Their functionality has been added to a popup thats revealed by clicking the newly added ‘Queue properties’ button.

Changed

• GL-STD-157 Redesign of the overview page for all queues.
  • Addded a search field to search through all queues of an organisation.
  • Added a table to the page of an idividual queue that shows the dial plans the queue is used in.
  • Added the ability to select multiple queues at once to be deleted together.
  • When viewing a queue it is no longer needed to first press a button to begin making changes.

Changed

• GL-STD-257 Dial plan editor: the ‘x’ button does not disappear from the search box after using it
• GL-STD-261 Multiple dial plans highlighted in the switcher when “dragging” a dial plan
• GL-STD-263 Inconsistent number filtering in dropdowns of audio file or Voiceprompt
• GL-STD-265 Dial plan editor: Increase number of settings for call flow switch from 10 to 100

Changed

• GL-STD-252 Fixed two Dutch translations during Inline Queue Creation:
  1. Interval tussen aankondigingen van wachtende bellers en wachttijd -> Interval tussen aankondigingen van wachtende bellers
  2. Kondig wachtrijpositie en geschatte wachttijd -> Kondig geschatte wachttijd aan
• GL-STD-229 Fixed: Removal of a dynamic element from the dial plan not handled properly in open sidebar
• GL-STD-250 Added dpSwitch resourceId to dpSwitch dialplan element
• GL-STD-220 Fixed: Call Flow Switch: removal of a setting results in deleting the last branch’s content and moving others’ up
• GL-STD-254 Fixed: Dial plan Switcher: keep focus in menu when switching with large number of extensions / external numbers
• GL-STD-234 Fixed: Dial plan Switcher: Name of current active dialplan wraps around in dropdown button
• GL-STD-253 Fixed: Incomplete error message when trying to remove prompt that’s in use
• GL-STD-235 Dialplan editor: Removed the ‘Dynamic’ and ‘Static’ titles from the left sidebar

Added

• GL-STD-46 Added the ability to create and edit queues from the dialplan editor.
• GL-STD-222 Queues now have multiple exits based upon their setting. Exit behaviour can be managed in the dialplan editor.

Changed

• GL-STD-197 Fixed a bug that prevented queues from being saved if no short code was given in the advanced settings.
• GL-STD-164 Fixed a bug that allowed the the save button to be pressed multiple times before an API request was completed.
• GL-STD-214 Fixed a bug that prevented users from navigating the breadcrumbs during queue creation in the wizard.
• GL-STD-217 Fixed a bug that showed an overflow when more than 4 numbers are added to a number-based routing number list.
• GL-STD-187 Made changes to dialplan switcher interface to make switching quicker and easier

Added

• GL-STD-146 It’s now possible to switch between dial plans from the dial plan editor itself
• GL-STD-139 It’s now possible to use advanced search terms (e.g. OR) in dial plan

Changed

• GL-STD-150 Fixed a bug where dial plan scroll bar wasn’t visible in some cases
• GL-STD-140 Improved typography in modals for consistency

Changed

• GL-STD- 156 Fixed bugs on focus states

Changed

• GL-STD- 98 Right sidebar:
  • Editing of dialplan elements: Call flow switch, IVR menu, Number-based routing, Time-based routing, Label and DTMF input has been transferred from the dialog window on the canvas to the right sidebar.
• GL-STD- 138 Left sidebar:
  • Improved overview of elements. Split into two groups: Static and Dynamic elements.
  • Search bar now placed at Dynamic elements. Static elements remain visible during search and filtering.
  • Added dialplan name to keep overview when working with a large dialpan which needs scrolling.
  • Save and Collapse / Expand buttons moved from canvas to left sidebar to improve usability
  • Drag & Drop behaviour of elements more strict. Previously it was possible to click an element which was then added to the canvas. This has been removed because is caused unintended results.

Added

• GL-STD- 104 Type to search select for prompts
• GL-STD- 143 Auto focus on wizards and forms
• GL-STD- 131 Tooltips for long names in element box
• GL-STD- 105 Wizard flow improvements
• GL-STD- 95 Breadcrumb navigation bug fixes
• GL-STD- 130 Colors to element boxes
• GL-STD- 82 Minor UI improvements

Changed

• GL-STD- 132 Element boxes are now smaller
• GL-STD- 133 Expanded state is now default
• GL-STD- 114 Replaced drop placeholder with line
• GL-STD- 107 Drag over branch now expands it with delay

Removed

• GL-STD- 113 Droppable area outside element box
• GL-STD- 79 Modals and wizards close on outside click