Our newest release “2022a” focuses on phone support and being more agile in the event of a disruptance. For supporting (desk) phones we didn’t only rewrite the complete way we do provisioning, we now also support the newest firmware. For being more agile, we improved redundancy on crucial servers and devised a way to remove impact fast.
XML provisioning is automatically enabled for newly added phones. For existing phones, it can be enabled using the web interface. In the near future, we will coordinate how to roll out XML provisioning for all supported phones with our partners.
SNOM firmware v.10
We are now supporting the newest SNOM firmware v.10. You can update your phones directly from Compass for improved security and to use the latest features of SNOM.
We improved redundancy on some crucial servers, making sure our customers have less impact in the event of a disruptance. This ensures that crucial applications for customers keep running, reducing the impact of a disruptance significantly.
Running on a single data center
In the event of a disruptance in a single data center, we are able to launch a script that excludes 1 full DC (datacenter) and re-route all traffic to the other DC. This means that the majority of the impact in the event of a disruptance can be removed fast, even if the affected DC is still down/having trouble. Procedures within Talksome have been altered to respond with launching the script within minutes in the event of a full DC being down, reducing downtime significantly.
Call waiting for Yealink phones
In this release, Compass can be configured to enable/disable “call waiting” on Yealink phones, meaning a second call can be offered even when you’re already taking a call. This is useful when you want to operate multiple calls at the same time, which is also possible via call control in Compass Bridge.
- GL-3636 - Add SNOM firmware 10.1.101.11
- GL-4142 - Phase out single dc script
- GL-3590 - Provisioning API + SNOM XML provisioning
- GL-4002 - Add call-waiting setting for Yealink phones
- GL-756 - XMPP redundant
We are aware of the following issues. Please don’t open new support tickets for them.
- GL-2868 - Semi-attended transfer generates an extra call recording
- GL-2956 - Caller ID is ~~s~~ for unattended transfers
- GL-3376 - Large XMPP rosters are shortened by the platform
- GL-3847 - User call forwards are not followed in accordance with the availability status