Compass phone support guide

In this article, you can find an up-to-date phone support guide. What levels of support we offer, and which phones are being supported.

Support levels

There are three levels of support for phones in Compass:

  • Certified: the phone has been tested by Talksome to work with Compass. In addition, these phones are autoprovisioned by Compass.
  • Supported: the phone has been tested by Talksome to work with Compass. It has to be provisioned manually.
  • Known working: the phone has been reported to work by a partner.

Certified phones

Compass has fully certified phones from the following vendors for use with Compass:

  • Snom
  • Yealink



  • Snom phones require firmware or higher to work with Snom SRAPS.
  • firmware for Snom D715 and D725 is known broken with Snom SRAPS.


Please be aware that, due to a Yealink feature, setting custom configuration (e.g. function keys) via the phone’s web user interface overrides auto provisioning, thus rendering any corresponding Compass settings obsolete.

Certified phone expansion pad

We have certified the following expansion pads for use with Compass:

  • Yealink EXP40 (supported by Yealink SIP-T46G and SIP-T46S)
  • Yealink EXP50 (supported by Yealink SIP-T53(W) and SIP-T54(W))

Be sure to update the amount of connected expansion pads connected to the phone in the Compass web interface. Compass supports up to three expansion pads per phone.

Known working phones

The following phones have been tested with Compass and can be manually provisioned:


  • Polycom VVX 300 (firmware
  • Polycom VVX 400 (firmware

If you’ve tested a phone that should be in this list, please contact us with your test results.

Deprecated phones

The following phones have previously been available in Compass, but won’t be certified in future versions. Manually provision these phones if you want to continue to use them.


  • Snom 300 (firmware
  • Snom 320 (firmware
  • Snom 360 (firmware
  • Snom 370 (firmware
  • Snom 710 (firmware
  • Snom 720 (firmware
  • Snom 760 (firmware
  • Snom 820 (firmware 8.4.35)
  • Snom 821 (firmware
  • Snom 870 (firmware
  • Snom MeetingPoint (firmware
  • Snom M3 (since 2017c)
  • Snom M9 (since 2017c)

The firmware versions listed here are the latest supported version at the time of deprecation.

Snom 3xx/7xx and 8xx phones that were previously configured in Compass have been converted to the type ‘Generic SIP phone’. More information about this conversion can be found in our Guide to prepare phones for the conversion to Generic SIP Phone.

Other brands and types

  • Aastra 6731i/6739i/6751i/6753i/6755i/6757i
  • Cisco SPA504G/SPA509G/SPA525G
  • Grandstream GXP-2000/2010
  • Linksys PAP2T/SPA2100/SPA2102/SPA942
  • Panasonic KX-UT123/KX-UT136
  • Polycom SoundPoint IP 331/550
  • Polycom SoundStation IP 6000