Articles

Jeroen
support

Compass IP ranges

This list is provided to ease troubleshooting. It should not be used to configure strict firewalls or IP whitelists, since Talksome, its resellers, and vendors may add and remove IP addresses and IP ranges as our customer base grows.

Martijn
tips & tricks

Compass tips, tricks and hacks

Compass is even more powerful than it seems! Here, we showcase a list of fun and not-so-obvious tips and tricks that you can use to make communication even smoother.

Jeroen
tips & tricks

How does the No Queue Calls status work in Compass

In Compass you can temporarily block queue calls from an agent. One of them is automatic status Wrap-up and the other one is manual status No Queue Calls [NQC] or, how it was called in past, “queue pause”.

Jeroen
tips & tricks

Compass call park implementation

Call park is a feature that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.

Jeroen
compass 101

Get started with creating prompts for your organisation

Here you can find tips on getting started and creating good quality prompts for your organisation. We recommend which prompts and organisation needs, which agencies to use as well as show how to do that.

Martijn
phone support

How to display labels on Yealink phones

On supported Yealink phones it is possible to set the display label for the function keys ‘status’ (BLF) and ‘speeddial’.

Martijn
phone support

Compass phone support guide

In this article, you can find an up-to-date phone support guide. What levels of support we offer, and which phones are being supported.

Nathan
compass development

Kamailio memory leaks: How we tackled the issue with our server

Software that has been serving you well for years can suddenly turn its back on you. When we updated Asterisk on our staging environment, it turned out half of our test phones could no longer negotiate any codecs; when we updated Ejabberd, it eagerly blocked our nginx frontend proxy due...

Martijn
compass 101

Setting up a softphone app to work with Compass

You can integrate multiple types of Softphone with Compass. In this article we explain step-by-step how to set them up, both for Compass softphone app and Groundwire softphone app.

Martijn
phone support

Creating your own Compass supported softphone app for mobile phones

Compass supports softphones based on Cloud Softphone. You can create your own app, including your own logo and settings. When everything is set up, users can configure their softphone by downloading the Cloud Softphone app and simply scanning a QR code on the Compass phone status page.

Jeroen
compass 101

How to work with dial plan elements

Setting up your dial plan in Compass offers a lot of possibilities. However, this is also why it can be a bit more complicated to configure all the dial plan elements exactly to your wishes. Here, we discuss all the (more complex) dial plan elements and what can be done...

Martijn
compass 101

How to use Zapier with your Compass account

Automating tasks allows you to focus on the most important things. When I’m in a meeting, I want to give that all of my attention without the distraction of incoming calls. If I forget to set Do Not Disturb (DND) before I go to a meeting, calls will still reach...

Jeroen
compass 101

Use case for a plumbing company

This use cases is about a plumbing company which also repairs boilers, central heating, solarpanels, doorlocks, etc. There are three locations throughout the Netherlands. There is one main office and each site employs 20 employees. The employees consist largely of engineers and planners / project managers. There are also some...

Jeroen
phone support

Guide to preparing phones for the conversion to Generic SIP Phone

As announced previously, on April 15th of 2019 all phones that are deprecated will have to be converted to the type ‘Generic SIP Phone’. For phones that currently receive provisioning from Compass this means that their settings will no longer get updated. This may lead to phones showing outdated information...

Jeroen
support

Troubleshooting procedure

If you run into an issue with one of our products, we have a procedure you can follow to grant the fastest help we can offer.

Martijn
phone support

Replacing older series of Snom phones for Compass

In August, we announced that support for some of our long-time certified desk phones will end with the release of Compass 2019a. With some newly certified Snom phones on our list, let’s have a look at what is the best upgrade for each of the older ones.

Jeroen
compass 101

Use case for an eCommerce chain

This use case involves an organization with different labels where the same backoffice is used. To fill in the customer contact needs, mainly helpdesk, sales and adminitrators are working on the office.

Jeroen
tips & tricks

Queue position takeover (workaround)

There is a specific issue in Compass where the more recent caller gets through to an available agent instead of the person who is waiting longer in line. However, there is a workaround for this specific case.

Jeroen
compass development

Compass structure

Compass is a cloud telephony platform that makes it possible to create intelligent and automated reachability. The functions will be described on the basis of the IFTTT structure. See: IFTTT.com.

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